Failed orders

Did you receive an email notifying you of a failed order? This can happen for many different reasons. Most of the time it's when card information changes (name, billing address, card number etc...). If you are notified that a payment has failed on your subscription, please login to your account and follow the steps listed to update your payment information:

1. Click "Payment Methods".

2. Click "Edit Payment Method" or "Add Payment Method" to input new card information.

After completing these steps, your payment information will be updated and your orders should be processing normally again. It's as easy as that!

If you have any other queries regarding failed orders, get in touch and we'll lend you a helping paw.


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