Do you offer returns and/or refunds?

Updated 3 months ago by Mary Nicole Banzil

Yes, we sure do! In certain instances, and in line with our return policy. Sniff out our returns policy for more details. 

For the kibble, as long as it's within 14 days from when your order was delivered, and it's unopened and undamaged, all you have to do is visit this link to get started. We will process the exchange/refund as soon as our warehouse has received your returns. 

However, due to the perishable nature of the raw food, we do not accept returns. Imagine the stench – oh my!

Regardless of what you ordered for your pooch, a member of our customer service team would be happy to speak with you about the possibility of a return / exchange or refund, simply reach out on yo@petzyo.com.au to discuss.


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